ACCOUNT MANAGEMENT COORDINATOR
THU DUC CITY, HO CHI MINH CITY, VIETNAM
Detailing Vietnam empowers the world’s most ambitious brands to create customer experiences that matter. We are building for the future and we want you to be a part of it!
You will be a contributor to the Support and Operations team here in Thu Duc City, helping build thought leadership and awareness across our national markets.
The account management team is part of our new sales organization. As such, through your work, you will gain an understanding of how to ensure customer success and more.
Who is Detailing Vietnam?
We empower the world’s most ambitious brands to create customer experiences that matter. Car care centers, detailing workshops and DIY enthusiastic use our solution to rapidly compose and deploy car care services.
We believe in the power of community, and live by our “core DNA,” which injects integrity, commitment, motivation and enjoyment into everything we do. Our DNA celebrates how all members, including you, can be a unique contributor.
WHAT WILL YOU DO?
RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:
Support Account Manager’s in the process of onboarding, renewal, upsell and cross-sell efforts
Contribution to quarterly business review preparation
Provision and handle customer entitlements through new purchases and contract renewals
Customer consumption tracking, reporting, and billing coordination
Working closely with Support and Operations team to coordinate efforts to ensure customer success
Work cross-functionally with Solutions Technicians, Sales, Finance and Legal to process transactions quickly and efficiently
ARE YOU QUALIFIED?
- 0-2 years of experience
- Bachelor’s degree preferred
- Customer service oriented with a great teammate mentality and cross-group teamwork skills
- Detail oriented with strong organizational skills, follow-through, & high level of accountability
- Strong written and verbal communication skills
- Ability to work effectively within a dynamic, fast paced and constantly evolving environment
DETAILING VIETNAM IS PROUD TO PROVIDE BEST-IN-CLASS BENEFITS OFFERINGS TO OUR EMPLOYEES AND THEIR FAMILIES IN MAINTAINING BOTH A HEALTHY BODY AND A HEALTHY MIND.
CORE BENEFITS INCLUDE:
- COMPETITIVE HEALTHCARE COVERAGE,
- WELLNESS PROGRAMS, TAKE IT WHEN YOU NEED IT TIME OFF,
- PARENTAL LEAVE,
- RECOGNITION PROGRAMS,
- AND MUCH MORE!
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