HAPPINESS DELIVERY REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
We are excited to offer the role as Representative of Happiness Delivery to a strategic and passionate people who will join our Happiness Delivery team located in Thu Duc City into the future.
With your strategic mindset and your exceptional problem solving skills, we will lay a foundation for the future growth of the team in an efficient and consumer focused way, keeping our customer service philosophy at heart.
Your team at Detailing Vietnam
You will work in a team where team-spirit is key. The team loves new challenges, delivering happiness and wow-ing our customers is part of their DNA.
Being in direct contact with our customers means we’re able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Happiness Delivery. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience. That’s why we are called Happiness Deliverers.
WHAT WILL YOU DO?
RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:
You will be the first point of contact for either our B2C, B2B and Key account-customers and responsible for their requests via phone, email or LiveChat
You love to proactively clarify on open questions and issues by connecting with our customers – always aiming for the best solution for all parties
You will work very closely with our sales and e-com teams
You support the team to drive automation where it makes sense and to streamline processes to be more efficient. This will allow the team to deliver the WOW as much as possible
You analyze and track relevant success metrics (Online store score, response time, backlog, phone coverage), identify the business priorities and translate them into actions for your team helping them to further develop and grow, both professionally and personally
This role is perfect for a junior who is interested in gaining an understanding of building and leading high performing teams in an agile environment in car care industry.
ARE YOU QUALIFIED?
You are pursuing a degree in journalism, communications, English or a related field and have a solid academic record. You are detail-oriented, able to take initiative and comfortable with multi-tasking. You have excellent writing skills. You’re able to work well as part of a team, but also independently and look for opportunities to own projects that deliver results. You may not know the car care industry, but you’re willing to learn.
DETAILING VIETNAM IS PROUD TO PROVIDE BEST-IN-CLASS BENEFITS OFFERINGS TO OUR EMPLOYEES AND THEIR FAMILIES IN MAINTAINING BOTH A HEALTHY BODY AND A HEALTHY MIND.
CORE BENEFITS INCLUDE:
- COMPETITIVE HEALTHCARE COVERAGE,
- WELLNESS PROGRAMS, TAKE IT WHEN YOU NEED IT TIME OFF,
- PARENTAL LEAVE,
- RECOGNITION PROGRAMS,
- AND MUCH MORE!
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